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Support
Technical support is offered Monday - Friday from 8 a.m. to 5:30 p.m. (PST).
 
Known product issues
CSS (Windows) program installation on a computer running Windows Vista..
CSS (Dos) program will not display in full screen mode with Windows Vista..
QuickBooks and Windows Vista
CSS (Windows) Program and Vista UAC
CSS (Windows) program installation on a computer running Windows Vista...
We now give you the option to install Css Windows into a <folder> of your choice. When Vista is the operating system, my suggestion is to install the Css Windows into a <folder> off the <root> directory. This will protect Css Windows from the UAC feature (specifically the virtual Program Files <folder>). Have also found that the UAC must be 'ON' when using the QuickBooks Integrator.
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CSS (Dos) program will not display in full screen mode with Windows Vista..
Windows Vista operating system does no support full screen display for DOS-based programs. A work around to this problem is to adjust the font size of the CSS shortcut properities and maximum the font to 10 x 18 for the CSS (Dos) program.
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QuickBooks 2007 and Windows Vista
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On the released version of Windows Vista, applications built with any version of the QuickBooks SDK should work correctly with QuickBooks 2007 R5 (and QuickBooks Enterprise Solutions 7.0 R5), the latest available update release, with the following caveats:
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The Vista user account must have its User Account Control (UAC) set to On (as recommended by Microsoft)
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Both QuickBooks and the application accessing it through the SDK should be run with standard user permissions (NOT elevated to run as administrator)
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Subscribing to custom menu events (UI extension events) does not work correctly in the current release
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Minor issue: the installers for QBXMLRP2, QBFC5, QBFC6 and QBOEConnector included in QuickBooks SDK 6.0 [R1] (the original release) are a bit awkward to use on Vista (they require users to provide a location for temporary install files); this is corrected in QBSDK 6.0R2 and later
QuickBooks Web Connector 1.0 and QuickBooks Remote Data Sharing 3.0 are not supported on Vista; new versions of each that work on Vista will be released very soon.
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CSS (Windows) Program and Vista UAC
Like many older apps (Quicken, Sidekick98 etc), our apps install their data/config files in the same folder as the executable in the c:\program files\<appname> folder. If I install one of the apps in Vista Beta 2 with UAC ON, the empty data/config files are installed in the program files (PF) folder and in the user's VirtualStore PF folder. All works ok and I enter data in the app.
Now if sometime later, I switch UAC OFF to avoid the prompts and run the app again, the data is no longer visible (and the user thinks his data has been deleted) because the app in now reading the empty data files in the app's PF folder; not the new data in the app's VirtualStore PF folder. I switch UAC ON again and the entered data miraculously re-appears!
Since we cannot prevent users re-installing their older apps in their new Vista PCs or changing the UAC setting, this feature will undoubtedly lead to significant customer angst and significant customer support workload for us. We are talking about pilot flight data here so this is not an insignificant problem. Also, if a Vista user upgrades to a later version of out app, how does the installation program know where to find the data files requiring upgrading - in the PF folder or the VirtualStore PF folder?
If the user upgrades his OS to Vista, the existing data appears to be read/written from/to the
Like many older apps (Quicken, Sidekick98 etc), our apps install their data/config files in the same folder as the executable in the c:\program files\<appname> folder. If I install one of the apps in Vista Beta 2 with UAC ON, the empty data/config files are installed in the program files (PF) folder and in the user's VirtualStore PF folder. All works ok and I enter data in the app.
If the user upgrades his OS to Vista, the existing data appears to be read/written from/to the app's PF folder irrespective of his UAC setting.
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Like many older apps (Quicken, Sidekick98 etc), our apps install their data/config files in the same folder as the executable in the c:\program files\<appname> folder. If I install one of the apps in Vista Beta 2 with UAC ON, the empty data/config files are installed in the program files (PF) folder and in the user's VirtualStore PF folder. All works ok and I enter data in the app.
Now if sometime later, I switch UAC OFF to avoid the prompts and run the app again, the data is no longer visible (and the user thinks his data has been deleted) because the app in now reading the empty data files in the app's PF folder; not the new data in the app's VirtualStore PF folder. I switch UAC ON again and the entered data miraculously re-appears!
Since we cannot prevent users re-installing their older apps in their new Vista PCs or changing the UAC setting, this feature will undoubtedly lead to significant customer angst and significant customer support workload for us. We are talking about pilot flight data here so this is not an insignificant problem. Also, if a Vista user upgrades to a later version of out app, how does the installation program know where to find the data files requiring upgrading - in the PF folder or the VirtualStore PF folder?